Privacy policy
About your privacy
At Send a Cow, we value your support and we are committed to protecting your privacy. Our site is a safe environment for anyone who visits or makes a donation. The purpose of this statement is to share with you our policy concerning your privacy.
- What information do we collect and how do we use it?
- Do we share your information?
- How do we provide a secure environment for on-line transactions?
- How do you contact us regarding your information?
What information do we collect and how do we use it?
When you visit our site, we collect some non-identifying basic information. This includes total number of visitors, pages viewed, and other anonymous information. We use this aggregate information to improve our site and to make your experience on our website as smooth as possible.
Donations and purchases made on-line to us are secure. When you make a donation on-line, we ask for your name, address, daytime phone, e-mail address, and credit card information. We use your information to process your donation(s) and to verify credit card data. We use your mailing address to send your gift cards and to keep you informed about what we are doing in the UK and Africa through our publications. Your phone number is used only to contact you if we need to verify order information and occasionally to thank you for your contribution and tell you more about our work.
About our "cookies." Our ordering system is set up to remember what you are purchasing for only one visit; for example, if you are purchasing several gifts, our system will keep track of what you are purchasing while you make your selections. To allow you to keep the items in your basket, as you pass through the catalogue, we utilise "cookies," which are small pieces of information that are stored by your web browser. The "cookies" we use are temporary and are only used to process your order. For more information about cookies, please see www.allaboutcookies.org. If you would rather not accept "cookies," you may call your order in to us on 01225 874 222. Or, send it to:
Send a Cow, The Old Estate Yard, Newton St Loe, Bath, BA2 9BR
Occasionally, we also use cookies to track the number of users who come to our site for special-occasion campaigns. This information is used to determine how effective the campaign was and not to identify an individual user. We may also choose to employ cookies at times to evaluate the ease of our ordering process and to make it as customer friendly and easy-to-use as possible.
We do not knowingly collect any personal information from a child without the consent of the child's parent(s). Children under the age of 16 should obtain parental consent before ordering from our site.
Do we share your information?
We do not share your personal information with any third party. It is our policy not to sell, trade, or rent your personal information to anyone. We reserve the right to change our policy at any time. If we choose to change our policy, you will be given the option to remove your name from our database.
We may disclose to third parties aggregate statistics regarding donations but these statistics do not include any personally identifying information. The information given includes: total number of donors, total amount of donations for specific periods of time, and referring websites. Aggregate information of this kind is used to encourage fundraising partnerships.
We use a third-party financial institution to process our credit card transactions. They receive the credit card number and other personal information of our donors only to verify credit card numbers and to process credit card transactions in a secure environment.
How do we provide a secure environment for on-line transactions?
Our on-line order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to our ordering system.
Our on-line credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the Internet today. They have state-of-the-art firewalls and other security technology in place to insure the confidentiality of your transactions.
How do you contact us regarding your information?
You can send anonymous donations simply by sending a money order to us at the address found at the bottom of this privacy statement. If you do not give your name and address we will be unable to send you a receipt.
If at any time you change your email or postal address, or if any of the other information we hold is inaccurate or out of date, please contact us.
If you would like to receive our email newsletter, please use the sign up page on this site; or if you wish to unsubscribe from any of our mailings, please contact us to confirm your full name, address, and e-mail address.
Send a Cow, The Old Estate Yard, Newton St Loe, Bath, BA2 9BR.
Telephone: 01225 874 222